Service Portal auto populate fields after user name selected

[Moedeb]

I have a requirement for a couple of fields to be populated with the appropriate information once a customer adds the name of the 'owner' of a dashboard - that persons email and department needs to then be added to the appropriate fields.

I have checked a number of forum posts similar, tried most of them and still can't get it to work, so here I am asking directly.

So based on the Owner name being added (which shows as the first name and surname - eg: Joe Bloggs) - note: it is almost certainly not going to be the name of the user entering the details.

owner_section would map to the 'Department' field

owner_email would map to the 'email' field

I believe all are available through sys_user

Also as a side question - is it possible to allow free text in a reference field if someone needs to enter something that is not available to select? 

If someone could let me know how to do this I'd certainly be grateful.

[p t1]

Hi,

Issue is resolved or not..

If yes please mark is correct..

Thanks

[Shweta KHAJAPUR]

Hi,

The above code worked for me. Can you try with the code below in onChange client script,

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
	var caller = g_form.getReference('Owner_name', doAlert); // doAlert is our callback function
}

function doAlert(caller) { //reference is passed into callback as first arguments
  g_form.addInfoMessage("caller..."+caller.email);
	g_form.setValue('owner_section',caller.department);
        g_form.setValue('owner_email',caller.email);
  }

Please find below image on onChange client script,

Please find the result of above code,

[Moedeb]

yes that almost completely worked for me, but for some reason the owner_section field comes up with the following:

e87b2abe64a3530056fe64447b35344d

rather than the actual name of the section / department

email address appears correctly as desired.

[Moedeb]

shows like this:

[Shweta KHAJAPUR]

Any updates Moedeb??

If you find the solution please mark my answer as correct and close the thread...