Service Portal Menu Item - How to set conditional visibility?

[chrisperry]

Hi,

I am wondering how to set conditional visibility around a menu item in Service Portal.  Specifically, I need to make a link to the back-end (HREF/URL = /navpage.do) only visible to users who have the 'itil' role.

Does anyone know how to do that?

One other question I have is around the GlideSPScriptable.canSeePage() method - there doesn't seem to be any documentation around it - does anyone know if that method just checks the specified page's 'Roles' field to see if the user can see it or not?  If that is the case, is there any similar functionality for HREF/URL menu items (since there is technically not a page to set the roles field on)?

Thanks,

Chris

[Matthew Glenn · Accepted solution]

For your first question, have you tried setting the condition field on the Menu Item to "gs.hasRole('itil');"

[chrisperry]

Hi Matthew,

That worked - thanks!   I have one more question and then I will mark your answer as correct - any idea why this condition code wouldn't work?   The sys_id is that of a specific company record:

gs.getUser.getCompanyID()=='f52cfcf54fdd8600ac92c3fd0210c702'

Thanks,

Chris

[dvp]

it should be

gs.getUser().getCompanyID()=='f52cfcf54fdd8600ac92c3fd0210c702'

[chrisperry]

Wow... silly me!! Thanks dvp!