Service Portal - My approval list does not show delegate user's approval list

[guru_elearn]

Hi,

We are using Istanbul version. In Service Portal page, "My approval" list does not show the delegate user's approval list.

However, these are getting displayed in "Self service -> Approvals assigned to me".

Could you please let me know how to show these in "Service Portal" page?

thanks

guru

[adrianherdan]

In the client script on the OOTB widget above "var approvals = []" modify the query with the following. This will make the widget show all approvals including delegated approvals.

var u = getMyApprovals();

var gr = new GlideRecord('sysapproval_approver');

gr.setLimit(50);

var qc1 = gr.addQuery("state", "requested");

if (input)

  qc1.addOrCondition("sys_id", "IN", input.ids);

gr.addQuery("approver", u);

gr.orderBy("sys_created_on");

gr.query();

Please mark as helpful or correct based on impact

[asscv]

Let me know what query needs to be adjusted in the client script