Service Portal Order Guide Submission

[Ken83]

Hello Community,

I am having an issue submitting an order guide with a specific catalog item. When I complete the options and proceed to submit, i get this error..

I attempted to disable variable cascading, i've done a cache.do, i even checked my variable names to make sure the overlap was as expected to allow the cascading to work properly. All avenues yielded the same result. All other catalog items work properly. Any ideas what I should check?

[Goran WitchDoc]

I would say that this points to that you have a variable on the orderguide that is type "boolean". Then you have a variable with the same name on the catalog item that is a string type and this make the cascading freak out. Now you said it didn't work either when disable cascading which is contradicting why idea. But I can't see anything else right here that it might be. 

Can you pinpoint which variables it might be when you are talking about a boolean on one place an string on another?. IF you can, try just change the name (not label) on the item to see if it stops then.

//Göran

[Ken83 · Accepted solution]

Alright Community, I'm posting back with a solution for the rest of you that may encounter this problem. I have a variable that is a True/False type. I am setting the value of that variable via a Client Script. In the client script when I set the value, I was attempting to use boolean values like true or false. According to the HI Support team, these values need to be string values when addressing a True/False variable type. So simply changing those to 'true' or 'false' resolved the issue for me. Here are two other knowledge articles for a slightly different scenarios that may be helpful.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0683981

https://hi.service-now.com/kb_view.do?sysparm_article=KB0714462