Service portal pages access by general public.

[Nikhil G_]

How can we make service portal pages available to general public to have access on any web browser. To have a access without any login credential and he is not a registered user in ServiceNow. I have tried it by making pages public, but it is not working. when we provide URL, it is asking for login credential. Please suggest. 

[Nikhil G_]

service-now.com/sp?sys_id=0598b22b877313003c1c8467a7cb0b71&view=sp&id=form&table=incident

[Mike_R]

can you create a new page such as 

and make sure you pass the ID into the URL such as:

instanceName.service-now.com/sp?id=test_public

Add your widgets to this page and you should be able to view when unauthenticated. I would add an HTML widget to the page just to test.

Note: regarding your screenshot, unauthenticated users will not have access to Incident data, so I don't think that form widget will work. You will likely need to create a custom widget to query and display the Incident data, bypassing ACLs. This is obviously a security risk and not recommended.  

[Nikhil G_]

Thank you. I will give it a try