Service Portal Select Box

Ashley
Kilo Sage

‎08-30-2017 07:30 AM

Not sure if anyone else has seen this problem in the new Service Portal but I have a Select Box with some choices on, I have None included to be the Default option selected when it loads but 2 Nones are displayed:

find_real_file.png

if I untick "include None" then they both disappear

find_real_file.png

find_real_file.png

If I view it in the Service Catalog, it displays correctly with only one None displaying as expected... at a loss

Just to add I don't have any empty choices in the Select box.

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9 REPLIES 9

Rushit Patel2
Tera Guru

‎08-30-2017 07:42 AM

Hi,



this is wierd...which version are you on...i never saw this issue..



so you havent created choice called '--None--' right ?



(please mark helpful/like/correct if it helps)


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Jaspal Singh
Mega Patron
Mega Patron

‎08-30-2017 07:44 AM

Hi Ashley,



PRB714724 is already in place for the issue. This is fixed in Helsinki patch 10. Could you confirm the version of ServiceNow in use.


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Ashley
Kilo Sage
In response to Jaspal Singh

‎08-30-2017 07:50 AM

Helsinki Patch 11 we're on


find_real_file.png


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Jaspal Singh
Mega Patron
Mega Patron
In response to Ashley

‎08-30-2017 07:53 AM

You can go through link ServiceNow KB: Multiple instance of -- None -- appear in Service Portal dropdown (select) boxes when...



Even if that does not help get a HI Ticket logged in.


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