Service Portal Select Box

[Ashley]

Not sure if anyone else has seen this problem in the new Service Portal but I have a Select Box with some choices on, I have None included to be the Default option selected when it loads but 2 Nones are displayed:

if I untick "include None" then they both disappear

If I view it in the Service Catalog, it displays correctly with only one None displaying as expected... at a loss

Just to add I don't have any empty choices in the Select box.

[Ashley]

Had a look at the Problem record and I am using an addOption via a Client Script, will try the space idea

[Ashley]

Correct that I am doing it via a UI Policy

[Jaspal Singh]

Then ServiceNow KB: Multiple -- None -- options after using g_form.addOption() in Service Portal (KB05986...   says it is fixed in Istanbul for g_form.getOption();

[Ashley]

We have Jakarta installed on another instance, will try it out on that to see if its resolved.

[vrfox]

Create a catalog client script to clean the options

function onLoad() {
var field = g_form.getField('field');

var newChoices = [];
for(var x = 0; x < field.choices.length; x++){
var choice = field.choices[x];

if(choice.label == "-- None --"){
//omit this choice
}else{
newChoices.push(choice);
}
}

g_form.clearOptions('field');

newChoices.forEach(function(f){
g_form.addOption('field', f.value, f.label);
});
}