Service Portal Standard Changes

Steven Parker · ‎08-14-2017

Can anyone tell me how to hide the "Standard Changes" in the Service Portal?

These are our Standard Change templates, but we don't want people to use them in the Service Portal. We need to hide them in the Service Portal, but NOT in the ITIL View. ITIL users still need to be able to access them in the backend ITIL view.

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Steven

Arindam Ghosh · ‎08-14-2017

Create a Boolean type column (is_portal) in "sc_category" table. and make this column value true for those category which you want to display in portal.

Now update(clone) the "SC Categories" widget server script like below:

var sc = new GlideRecord('sc_category');

sc.addQuery('sys_class_name', 'sc_category');

sc.addQuery('is_portal', 'true'); // Add this condition

sc.addActiveQuery();

and map the new widget in the page, where you are displaying this widget.

Thanks,

Arindam

View solution in original post

Craig Granier · ‎12-06-2018

Another option would be to move the Standard Change category into it's own catalog (you'll also need to update the Standard Change options to set the default Catalog to your new catalog).

manishm · ‎01-31-2019

Was looking for something and stumbled upon this post. Out of the box, there is a flag titled "Hide on Service Portal" in the catalog items. If you set this to true for all your change templates, the category shall disappear as well.

Manish

Shrinidhi2 · ‎09-23-2019

How can this be implemented for Domain separated instance as the same category is used by all the domains.

Lisa LeMaster · ‎11-11-2019

Where is the Hide on Service Portal option at? I can not find it. It's no on the catalog item and not under the maintain categories. I am on Madrid version.

manishm · ‎11-11-2019

Go to Service Catalog-> Maintain Items. Add the 'Hide on Service Portal' column from the list.