Service Portal Standard Changes

Steven Parker · ‎08-14-2017

Can anyone tell me how to hide the "Standard Changes" in the Service Portal?

These are our Standard Change templates, but we don't want people to use them in the Service Portal. We need to hide them in the Service Portal, but NOT in the ITIL View. ITIL users still need to be able to access them in the backend ITIL view.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Arindam Ghosh · ‎08-14-2017

Create a Boolean type column (is_portal) in "sc_category" table. and make this column value true for those category which you want to display in portal.

Now update(clone) the "SC Categories" widget server script like below:

var sc = new GlideRecord('sc_category');

sc.addQuery('sys_class_name', 'sc_category');

sc.addQuery('is_portal', 'true'); // Add this condition

sc.addActiveQuery();

and map the new widget in the page, where you are displaying this widget.

Thanks,

Arindam

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Lisa LeMaster · ‎11-11-2019

Thank you!! That is exactly what I needed!

Lisa LeMaster · ‎11-11-2019

Except I"m now getting error that security prevents me from writing to this field. hmm.

manishm · ‎11-11-2019

I am an admin and see no issues updating this field.

Lisa LeMaster · ‎11-11-2019

I am an admin as well. But must not have the right role to edit that. I will ask someone that has the elevate role access and see if they can edit. Thanks again!

Lisa LeMaster · ‎11-11-2019

What version are you on. We are on Madrid. The night we implemented is when this got changed from true to false.