Service Portal

priyanka1028 · ‎02-11-2024

Hi Team,

How can I disable the order confirmation pop-up for a specific catalog item in service portal?

Aman Kumar S · ‎02-12-2024

As suggested above, this behavior is instance wide and you can't control this for specific item without cloning and customizing the widget.

Another workaround if you change the portal settings for the catalog item and select Request method as submit.

This will resolve your issue and save ton lot of effort and time.

Best Regards
Aman Kumar

View solution in original post

Mohith Devatte · ‎02-11-2024

Hello @priyanka1028 ,

I think this is controlled by a system property which will disable the conformation for all items .

We might have to clone the OOB Catalog item widget may be to do it for a specific catalog item which is a lenghy process and involves few code changes.

Hope this helps

Mark the answer correct if this helps you

Thanks

Go to sys_properties table.

Open Porperty : glide.sc.sp.twostep

Set the Value : False (By Default it is True)

Dr Atul G- LNG · ‎02-12-2024

Hi @priyanka1028

Go to Service Catalog -- Properties

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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MaddenBuck · ‎02-12-2024

Thank you sir, I will try it and if I still face any issue, I will update you by starting my own thread.

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Dr Atul G- LNG · ‎02-13-2024

Thanks @MaddenBuck for marking my answer as helpful. You can accept as answer if you looks good to you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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