ServiceNow Academy

[Community Alums]

Hi All,

I am new to developing.   Am nearing completion of the Associate Application Developer Training (Free)

All has gone really well until now. 

I am in the latter part of the "Flow Fundamentals" course (8hr 8 Mins)

More precisely, I in the "Create a Flow (Yokohama)" On Demand Course.

I am in Lesson 13 - Activity 2: Add Flow Logic in the "Configure the Branch for P3 and P4 Records"

I am at Step 2.  Instruction says to set Approval Reason: "Manager approval required"

I have tried every way I know to find and enter this Approval Reason, to no avail.

I am at a loss as to how to proceed.  Any help appreciated

StacyLen

[Mohammed8 · Accepted solution]

Hi @Community Alums 

Since you have tried everything, why not try to manually type Priority 1 or 2 needs approval for approval field, I think its a string field and no dot walking/ data pill is required in this case

Then Save the flow and then check.

Regards,

Mohammed Zakir

[soumyadeep10]

Hi @Community Alums ,

You mean, although after selecting the Action and setting the Record and Table fields, the Approval reason field isn't coming for you ??

Can you share a screenshot of the 'Ask for Approvals' action in your flow.

[Community Alums]

Reference the attached png, Social Media Response Approvals".

The instructions are:

Insert a ServiceNow Core > Ask For Approvals Action.

Annotation: From the Social Media Managers group

Record: Trigger > Monitor Record (drag the data pill over or use the Data Pill Picker)

Table: Monitor [x_snc_social_media_monitor] (automatically populates)

Approval Reason: Priority 1 or 2 needs approval

Approval Field: Approval (automatically populates)

Journal Field: Approval history (automatically populates)

The Approval Reason field is, of course, initially blank (see Attached SShot)

The instructions Indicate to populate it with "Priority 1 or 2 needs approval" 

...... But I see no means to do that

.......... I click the Data Pill Picker for Approval Reason at the end of that field

............ There I see two choices

............... Trigger - Record Updated

                           If I open this one to dot walk, I show

                                Monitor Record       Record>

                                Changed Fields       Array.object>

                                 Monitor Table          Table

                                 Run Start Time UTC    Date/Time

                                 Run Start Date/Time   Date/Time

............... 1 - Update Record

                         If I open this one to dot walk, I show

                                Monitor Record             Record>

                                Monitor Table                 Table

                                Action Status                 Object >

                                Don't Treat as Error       True/False

But when I dot walk, I see no list of, "Approval Reasons"

So .... I am still lost

Thanks for any assistance

[OlaN]

Hi,

Do you mean that the Approval reason input line isn't showing at all?

If it's read-only, then make sure you have set the Flow to editing mode (see attached image)

[Community Alums]

The approval reason Line does indeed show and it is not readonly.  But as per reply to soumyadeep10,

I am unable to find a way to properly populate this field

I'm lost as the lead goose in a hail storm

Stacy