Servicenow emails are going to junk and it should be in inbox of users, how to fix this issue

[Naveen Kokkirap]

We have one ex-ABC@servicenow.com, this iwas used in some notifications. so when the notoification is triggering, the mail is going to junk folder of user not to the inbox. Need some assistance to fix this issue 

[Sai Kumar B]

@Naveen Kokkirap 

You can refer to this KB article - KB0954490  
If I could help you with my response you can mark it as helpful and correct as it benefits future viewers
Thanks,
Sai Kumar B

[Naveen Kokkirap]

Could you elaborate this one...? to resolve this in simple approach

[Sai Kumar B]

Your mail server is marking service now emails as junk this is something we can't control using ServiceNow. You'll have check rules defined in your Gmail or Office 365 outlook