ServiceNow existing Events

[marclindsay]

Is there a list of existing events that come with ServiceNow documented anywhere?

I am trying to see if there is an existing event for when emails are received in ServiceNow.  Versus creating a new event. Thanks.

[Ravi Chandra_K]

Hello @marclindsay 

Greetings!

You can go to Event Registry and match created by to see the Events that come with OOB system.

refer below docs:

https://docs.servicenow.com/en-US/bundle/utah-build-workflows/page/administer/platform-events/concep...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Mark Roethof · Accepted solution]

Hi there,

No is no full list documented. There are some bits and pieces, about events which should be in place, should be running, etc.. Though no full list. The list would also depend on plugins you have active, since some plugins do create new events.

Though what kind of events regarding email are you after? Email processing? Or more like inbound actions?

[marclindsay]

was looking to see if there was an event that was triggered whenever a new email was created. Trying to create Provider Notifications for the users when emails are received on Cases they are assigned to. 

Basically looking for a way to let users know a new email was received on a record they are assigned. Want to do it in a way that does not trigger additional emails to the user. So was looking at Provider Notification (badge icon bell in top right corner) and/or Messaging Notification (MS Teams messages) as an alternate way of communicating this to them.