ServiceNow Implementation - Cloning Users when moving to Test and Prod

Joao Manuel Gue
Tera Contributor

‎02-22-2024 01:52 AM

Hello all,

 

Appriciate feedback on the below:

 

My company is doing a new ServiceNow ITSM implementation, trying to understand a few best practices, 

 

When cloning the Dev instance to Test and Prod, is it normal to copy the users? We are using Azure for provisioning, will this generate any conflict?

 

Best Regards

J Guerreiro

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joao Manuel Gue

‎02-22-2024 08:37 AM

Okay.. then i think you can go ahead, and follow the best practice and share feedback. 

 

https://downloads.docs.servicenow.com/enus/paris/upgrade/servicenow-upgrade-planning-checklist.pdf

In above checklist , search word clone and you will get more details 🙂 

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Dr. Atul G. - Learn N Grow Together
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