ServiceNow instance is not receiving mails

payal1 · ‎02-16-2020

Hello everyone,

Issue I am facing is, ServiceNow instance is not receiving mails. I sent mail to the Username provided in ServiceNow SMTP email account, but I am not able to see those mails in service now.Email receiving is enabled in email properties. I checked the Email Diagnostics and Connection, so it is showing "no job defined",

Any pointers how to fix this issue.Can we add schedule job reader manually?

thanks in advance.

asifnoor · ‎02-16-2020

Hi,

Go to your PDI, and you can export the email reader as xml and can import it into your instance. Ensure both your PDI and the company instance are of same version.

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

View solution in original post

Mark Roethof · ‎02-16-2020

Hi there,

Is this on your PDI? Or a company instance? To what address are you sending the mail?
For example, when sending mail to my PDI, I'm mailing to dev*****@service-now.com.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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payal1 · ‎02-16-2020

Hi Mark,

It is a Company instance.

Omkar Mone · ‎02-16-2020

Hi

Check the following link to verify - https://hi.service-now.com/kb_view.do?sysparm_article=KB0520595

Regards

Omkar Mone

payal1 · ‎02-16-2020

Email reader schedule is not available, so can we create it manually?