Servicenow integration prerequisites and development steps

[souvick1]

Hi

I am new to integration platform with servicenow.I have requirement to integrate with third party tool.I want to know how to start with servicenow platform and which api will be suitable.Guidance will be appreciated.

Thanks

Souvick Adhikari

[Bhagya Lakshmi]

Hi,

You can go through following links

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/integrate/concept/c_IntegrateWThirdPartyAppsDataSrces.html

https://www.youtube.com/watch?v=tVxyRmS3flA

https://www.youtube.com/watch?v=UA_Ri0PCb1w

[Sjoshi2]

Hello,

You can check third party supports which format for data. Whether it's XML or JSON.

irrespective of data format you can use SCRIPTED REST API as it takes XML, JSON, TEXT formats.

You can also go through below links for basic REST API. Try using SCRIPTED REST API as it controls methods while interacting with the third party.

https://docs.servicenow.com/bundle/kingston-application-development/page/integrate/inbound-rest/concept/c_RESTAPI.html

If you want to choose SOAP then go to below link.

https://docs.servicenow.com/bundle/kingston-application-development/page/integrate/inbound-soap/concept/c_SOAPWebService.html

[Ashutosh Munot1]

HI,

This is interesting. Things which you need to be aware of and you have to ask for is as below:

1) Decide what you want to use and what your third party supports : REST or SOAP. If it supports both, i will go for REST.

2) End point for this third party tool.

3) If there is any requirement to use Mid Server or not. If on same network then not needed.

4) User name and password for third party if you are pushing or pulling the data to third party tool.

5) Decide how you want to integrate, Workflow, Business rules, Script includes or scripted web services.

6) Decide on authentication techniques to improve security.

7) Decide on Actions which you have to perform, such as post, update, etc.

PLease let me know if you need anything else.

Thanks,

Ashutosh