Servicenow Integration Service catalog

Vasuki · ‎08-09-2023

Hi,

I am doing AWS integration through service catalog.

Once the AWS catalog is submitted. All the variables will share to client side through flow designer. (Using API to connect). This is working as expected.

Now we needs to get the information from client as successful. once we get the information ticket needs to close automatically. I am not sure how to receive the information from client side and how to configure this.

If anyone have the knowledge about that please share your thoughts

SwarnadeepNandy · ‎08-09-2023

Hi Vasuki,

In that case I would recommend AWS to trigger a request towards ServiceNow whenever they have finished sanitizing the request and that will close the ticket in ServiceNow.

OR, run a pull job in ServiceNow to fetch status of tickets from AWS and then close the ticket in ServiceNow.

OR, you can use AWS webhooks to run a subflow which will close the ticket. You may need to explore bit more into it.

https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/site-reliability-op...

It depends on which entity is used in AWS, whats the status etc.

Kind Regards,

Swarnadeep Nandy

View solution in original post

Sanjeev Kumar1 · ‎08-09-2023

Hi Vasuki,

As you are using flow designer to send in data to AWS.

Once you get success information on flow put it on the catalog available or insert in a table after that you need to send an Ajax call from the client to the table and check from the client side.

Thanks,

Sanjeev Kumar

Vasuki · ‎08-09-2023

Hi Sanjeev,

Thank you for your information. As of now I am using a wait for condition option under dynamic flow to wait for 30min. Now I needs to write a script for getting a value. here I needs to write a ajax script to get the value from client ?

SwarnadeepNandy · ‎08-09-2023

Hi Vasuki,

In the flow designer you can check for the action.status.

Status is the output of the action.

If the action.status is 0 then it's successful, then in the same flow you can close the ticket or do whatever is needed.

kind Regards,

Swarnadeep Nandy

Vasuki · ‎08-09-2023

Hi Swarnadeep ,

Thank you for your concern. Flow designer I am sending the data. Sending the data is successful no issues with that.

Now I needs to receive a information from client as they accepting this data or not (They will check internally whether the request is valid or not). If I receive a success message from them then I needs to close the ticket. wait time is 30min.

Thank you