ServiceNow integration with Microsoft 365

[SajidK]

We are implementing a new ServiceNow catalog item titled “Add to Distribution List” to automate the process of adding users to Microsoft 365 distribution groups.

Could you please advise on the prerequisites required to complete this implementation? 
your guidance would be greatly appreciated.

[palanikumar]

Hi,

Are you using Integration Hub or are you using Graph API provided by Entra ID? The approach will be based on that

First you need Catalog Item that accepts Distribution List name and the list of users to be added to the distribution list

In flow you can call the Integration Hub spoke to call add user to group:

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub/...

If you don't have Integration Hub, then you should call the Graph API provided by Microsoft to add user to Group

https://learn.microsoft.com/en-us/graph/api/group-post-members?view=graph-rest-1.0&tabs=http

Please note that Microsoft don't have API for Distribution List. As per my knowledge Group API will support Distribution List, so above approach should work. If group API doesn't support Distribution List, then you need to create PowerShell