ServiceNow integration with Redmine

Pelinjo · ‎04-03-2023

Hello,

I am working on an integration between snow and redmine. Issues created in redmine are shown in snow incidents. Now, I need that whenever I change short description or priority of the incident in snow it needs to be automatically updated in redmine (In snow in inc table correlation id is the id of the issue in redmine). I can do it manually for each issue in redmine using put method through the rest message, but my goal is to do it dynamically. I need business rule. I wrote the script but I can't find where I made a mistake.

Vishal36 · ‎05-09-2023

Hi @Pelinjo,

Your experience with writing synchronization scripts is, unfortunately, quite common. Ad-hoc integration using scripts requires a lot of development, debugging and maintenance work, as you’ve just found out. This work is often not considered when comparing the total cost of ownership of home-grown solutions with commercial 3rd party tools. It is a mistake to think that your scripts are “free”.

If you are open to third-party Integration solutions, OpsHub is an excellent option. A ServiceNow partner, OpsHub offers a federated integration platform that can help ease your integration journey through true bidirectional (automated) synchronization not only with Redmine, but with 60+ other tools. In addition, its GUI-based configuration saves immense time by allowing users to set up integrations quickly without requiring coding.

You can also try our Community Edition which integrates ServiceNow with Azure DevOps, Jira and many more tools. Feel free to reach out to our integration experts for the initial integration planning.

Thanks,

Vishal

Pelinjo · ‎05-09-2023

I solved the issue, but thanks for the info!