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ServiceNow ITOM Connector and Elastic Kibana Integration

SNLearnAll
Tera Contributor

I have successfully integrated Kibana Alerts with ServiceNow ITOM connector and incidents are being triggered.
However, I need to set incident priority based on alert Severity. The alert severity levels comes to ServiceNow as Critical, Major, Minor and Warning and I want them mapped to P1, P2, P3 and P4 respectively.

 

Can anyone please help me how to achieve that through flow designer in alert management rule? I want to map the Urgency and Impact individually. Attached is a screenshot of my instance Priority Lookup Rules.

 

Thank you all for your support.

 

Below are the scripts I've written but not working.

 

For Impact:

function mapSeverityToImpact(severity) {
if (severity === 'Critical') {
return '1'; // P1
} else if (severity === 'Major') {
return '2'; // P2
} else if (severity === 'Minor') {
return '3'; // P3
} else if (severity === 'Warning') {
return '4'; // P4
} else {
return '4'; // Default to '4' if severity doesn't match
}
}

 

For Urgeny:

function mapSeverityToUrgency(severity) {
if (severity === 'Critical') {
return '1'; // P1
} else if (severity === 'Major') {
return '2'; // P2
} else if (severity === 'Minor') {
return '3'; // P3
} else if (severity === 'Warning') {
return '4'; // P4
} else {
return '4'; // Default to '4' if severity doesn't match
}
}

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