In this article I will be providing a step-by-step overview as to how we can integrate Microsoft Teams with the Caller ID field of Incident form in ServiceNow.
Step-1
Go to images table(db_image) and save your image that will be used as a clickable Icon.
Step-2
Go to UI Macros(sys_ui_macro) and create a new Macro. In the anchor tag we have copied the image link that was present on the image that we uploaded on the Image table.
Step-3
Update the Attribute of the Assigned To field and call the UI macro in the attribute. "popup_chat" is the name of Macro that we have created.
Step-4
After Saving the attribute go to incident and open any incident form. You will see Teams icon that we uploaded in image table near the Caller field.
Step-5
Update the UI macro code as mentioned below-
Overall, this code seems to be generating a link/button that, when clicked, opens a Microsoft Teams chat window with a predefined message containing incident details, possibly in the context of an incident management system like ServiceNow.
