ServiceNow Notification Sender Email Customization Based on Table/Record Type

[zee15]

Hi,

I need some help regarding email notifications in ServiceNow.

Currently, all email notifications triggered from ServiceNow use the same sender email address. However, I would like to configure different sender email addresses based on the type of notification being sent.

For example:

• If a notification is triggered from an RITM (Requested Item), the sender email should be requestsupport@servicenow.com.
• If a notification is triggered from an Incident, the sender email should be incidentsupport@servicenow.com.

These email addresses are just examples, but the goal is to categorize sender email addresses based on the notification source or record type.

Is this possible in ServiceNow? If yes, could someone please guide me on how to configure this?

Any help or recommendations would be greatly appreciated.

Thanks in advance!

[Ehab Pilloor]

Hi @zee15,

You can open Notifications in Advanced View.

Once you are in advanced view, you can set from which email it is sent from What it will contain section

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor

[Ankith Sharma]

Hi  @zee15,

Yes, this can be achieved by configuring the From address at the individual Email Notification level. This allows you to use different sender addresses for different notification types, such as RITM, Incident, Change, etc.

For the detailed steps, you can refer to ServiceNow's documentation on creating notifications:

ServiceNow – Create an Email Notification 

If you have a large number of notifications and need the sender to be determined dynamically based on the record/table, a Mail Script would be another option.

Hope this helps!

If you found this useful, feel free to mark it as Accept as Solution and Helpful. It makes my day (and helps others too 😉).

Regards,
- Ankit
LinkedIn: https://www.linkedin.com/in/sharmaankith/

[Tanushree Maiti]

Hi @zee15 

Using Notification email script , you can try to override from email address.

Refer :

Changing the From field in email notification 

Also check: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777647

Defining the From email field on email notifications