ServiceNow report on the particular time.

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dhineshkumar
Tera Guru

‎03-26-2025 08:26 AM

Hi Team 

I want to generate the last 6 months of report in the Incident table when assigned to software assignment group and hit the queue between 10AM IST to 11PM IST. 

Thanks In advance. 

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J Siva
Tera Sage

‎03-26-2025 08:43 AM - edited ‎03-26-2025 08:45 AM

Hi @dhineshkumar 

You can build report on incident_metric table using the below filter conditions.

Screenshot_20250326-211225.png

Screenshot_20250326-211446.png

Hope this helps.

Regards,

Siva

 

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J Siva
Tera Sage

‎03-26-2025 08:43 AM - edited ‎03-26-2025 08:45 AM

Hi @dhineshkumar 

You can build report on incident_metric table using the below filter conditions.

Screenshot_20250326-211225.png

Screenshot_20250326-211446.png

Hope this helps.

Regards,

Siva

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to J Siva

‎03-26-2025 09:44 AM

Perfect and so quick @J Siva 

 

The metric is only way to get these kind of data/ reports.

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