ServiceNow Sailpoint integration

[anvitha ash]

Hi ,

Need help in configuring Sailpoint ServiceNow integration for below use case:

We have catalog item, once user submit request and once approved, the requested for user needs to be added into the Sailpoint group.

What all things do I need to configure and what all things do I need to take from Sailpoint team. Any document available from ServiceNow?

Please guide me in how to achieve the functionality. Thanks in advance 😃 

[Mark Manders]

Sailpoint has apps in the ServiceNow store you can install and make use of.

[anvitha ash]

Hello @Mark Manders 

Thanks for your support 

What configurations do we need to make as part of ServiceNow 

[Anand Kumar P]

Hi @anvitha ash ,

Below are few things you need to have:

1. You need to have a service account created in SailPoint system and this will be used for the authentication purpose to connect with SailPoint. Also, ask for the connection URL(Endpoint).

2. Once you have the username and password, you need to create a record in credential table.

3. Create a record in Connection and Credential Aliases.

4. Create a flow REST action with the required resource path and request body.

Refer below links,

https://www.servicenow.com/community/product-launch-forum/servicenow-to-sailpoint-data-integration/t...

https://www.servicenow.com/community/developer-forum/how-to-integrate-sailpoint-with-servicenow-to-c...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[anvitha ash]

Thanks @Anand Kumar P  for your support 

In the point number 4, I need to create flow as well as rest message??? Could you please explain point 4 for me