ITIL user clicks on a review record (I icon), limit the fields that are displayed to ITIL users.

[Ramanjaneyulu C]

For the above screenshot, when an ITIL user clicks on a review record (I icon), it displays all of the field values from the user reference field. However, I want to limit the fields that are displayed to ITIL users.

[Community Alums]

HI,

please explore the link below:

https://www.servicenow.com/community/now-platform-blog/how-to-customize-fields-displayed-on-the-refe...

[Ankur Bawiskar]

@Ramanjaneyulu C 

the view which is shown when they click i icon is the sys_popup view.

If you add/remove fields in that view it will be a global change and wherever reference field to sys_user is used it will reflect there

please discuss this with your customer and make the necessary changes to that view

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

Create a new view for the user form called 'sys_popup' with only the fields on it you want to show (assuming you want to allow them to see the fields after they open the record and not use ACLs to get all of the fields hidden).