We've built a bi-directional integration with Jira and we've encountered an issue regarding the webhook configuration on Jira and how we handle updates from issues.
At the moment, we added a new custom field to a placeholder Jira project called "ServiceNow Connection" (True/False) to mark Jira issues as connected with SN, and have a filter on the webhook for ServiceNow Connection = True, so that we only receive updates from issues that are linked with ServiceNow.
As part of the integration, we also want to allow users to link existing Jira issues to ServiceNow Incidents however we cannot feasibly add this custom field to all projects within Jira, meaning if the issue was not created in our placeholder project, it does not have this field and we do not receive updates from these issues via the webhook.
Has anyone else completed a Jira integration similar to this and how did you handle the webhook config from Jira to ServiceNow? Did you have a way of only receiving updates from specific Jira issues?
