ServiceNow Workflow Activity

[Nikita50]

Hi All,

I want to run an activity in ServiceNow workflow once time mentioned by the requester in the ticket in variable (Time and Date to remove access) is passed.

Which activity i have to use and how to compare that time with current time. Please guide. Thank you.

[Dr Atul G- LNG]

Hi @Nikita50 

How and where you are capturing the time ? is it in variables? then get the variable and compare with current date and time.

[Nikita50]

Hi AG, 

Yes, date is provided in a date an time variable (Catalog variable)

(function executeRule(current, previous /*null when async*/) {
    var requestedTime = current.variables.requested_time; // Replace with your variable name
    var currentTime = new GlideDateTime();

    // Convert requested time to GlideDateTime
    var requestedDateTime = new GlideDateTime(requestedTime);

    // Check if current time is greater than or equal to requested time
    if (currentTime.compareTo(requestedDateTime) >= 0) {
        return true; // Condition met
    } else {
        return false; // Condition not met
    }
})(current, previous);

 I am using this script but it is stuck in running even when time is passed.

[Chaitanya ILCR]

Hi @Nikita50 ,

you can use Wait for condition activity with script as follows

var currentTime = new GlideDateTime();
var varTime = new GlideDateTime('2025-01-02 11:46:00');
if(varTime.compareTo(currentTime)<=0)
	answer=true;

replace varTime = new GlideDateTime(current.variables.dateTimeVar_name

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Nikita50]

Hi Chaitanya, 

Yes, date is provided in a date an time variable (Catalog variable)

(function executeRule(current, previous /*null when async*/) {
    var requestedTime = current.variables.requested_time; // Replace with your variable name
    var currentTime = new GlideDateTime();

    // Convert requested time to GlideDateTime
    var requestedDateTime = new GlideDateTime(requestedTime);

    // Check if current time is greater than or equal to requested time
    if (currentTime.compareTo(requestedDateTime) >= 0) {
        return true; // Condition met
    } else {
        return false; // Condition not met
    }
})(current, previous);

 I am using this script but it is stuck in running even when time is passed.