We have a requirement on creation of standard change request tickets in ServiceNow.

[K Tulasiram]

Every month DevOps and QA team will run performance test. VMs will be restarted when performance test runs. Before DevOps team start the test from DevOps workspace it should send notification to ServiceNow through integration to create a standard change request. 

[Dr Atul G- LNG]

Hi @K Tulasiram 

Yes, it is possible. So you can use that email notification to create standard change in flow designer or you can use that  email in, inbound action to create change.

https://www.servicenow.com/community/developer-forum/create-a-standard-change-from-inbound-email-act...

[K Tulasiram]

We have a pipeline in Azure DevOps to restart VMs. We need to integrate SNOW with Azure DevOps so that we can create a CR before the restart and close it after the restart in the same pipeline.

[Dr Atul G- LNG]

Hi @K Tulasiram 

SO you are using pipeline , so first see where in pipeline this step fits and then you need to change the flow or add this inbound action in ton flow.

First create the process flow buddy.