Set Assignment group and Category for Inbound email action

[harish11]

Am trying to set the fields for 'Assignment group = Microsoft team ' and 'Category 1 = Application and Category 2 = Microsoft, for an inbound Forwarded Email action.

Can someone please help with this. Am currently using an OOB script, as below. Thank you.

current.comments = "forwarded by: " + email.origemail + "\n\n" + email.body_text;

current.short_description = email.subject;

// create the caller only if I have itil role

//if (gs.hasRole("itil"))

  // current.caller_id = gs.createUser(email.body.from);

current.opened_by = email.from_sys_id;

current.assignment_group.setDisplayValue("Microsoft");

//and

current.assignment_group = ("Microsoft");

current.u_cat_1 = ("Application");

current.u_cat_2 = ("Microsoft");

current.incident_state = 1;

current.notify = 2;

current.contact_type = "email";

if (email.body.assign != undefined)

    current.assigned_to = email.body.assign;

if (email.body.priority != undefined)

    current.priority = email.body.priority;

current.insert();

[Mike Allen]

You can do current.assignment_group.name = 'Microsoft';

But, I'd probably just find the sys_id and use it.

What exactly is happening?   Nothing?

[palmen]

You could also use a template to set some values

//Apply template

current.applyTemplate("name of template");

Otherwise it's probably easier to do this with the sys_id of the group. By using the sys_id the inbound action will still work even if you change the name of the group.

current.assignment_group = '7285123a54e45580342fab8ffa2f5a7d'; //Microsoft team

[Deepak Ingale1 · Accepted solution]

current.assignment_group.setDisplayValue("Microsoft"); // This is correct

// current.assignment_group = ("Microsoft"); // This is wrong correct way is shown below

current.assignment_group = 'sys_id' of the group ; // this is right

current.u_cat_1 = ("Application"); // this is wrong there should not be a bracket after assignment operation, rather it should be a value of choice

current.u_cat_2 = ("Microsoft"); // this is also wrong

current.u_cat_2.setDisplayValue('Microsoft'); // this is right similarly do for 1st category

[harish11]

Thanks guys.. Much appreciated.