Hi @Ashwin Perumal1
1. Create a UI page:
- Navigate to System UI > UI Pages.
- Click "New" to create a new UI Page.
- Fill in the fields:
- Name: Enter a unique name for the UI Page (e.g., "RoleBasedRedirect").
- HTML: Enter the following HTML and JavaScript code:
- Please ensure that you replace 'sys_id_of_XXX_dashboard' and 'sys_id_of_YYY_dashboard' with the actual sys_ids of the dashboards you have created for the admin and ITIL roles, respectively.
<html>
<head>
<title>Redirecting...</title>
<script type="text/javascript">
addLoadEvent(function() {
var userRoles = '${gs.getUser().getRoles()}'.split(',');
var redirectUrl = '';
// Replace with the actual sys_id of the dashboards
var adminDashboardSysId = 'sys_id_of_XXX_dashboard';
var itilDashboardSysId = 'sys_id_of_YYY_dashboard';
if (userRoles.includes('admin')) {
redirectUrl = '/$pa_dashboard.do?sysparm_dashboard=' + adminDashboardSysId;
} else if (userRoles.includes('itil')) {
redirectUrl = '/$pa_dashboard.do?sysparm_dashboard=' + itilDashboardSysId;
} else {
// Default redirection for users without the admin or itil role
redirectUrl = 'home_splash.do?sysparm_direct=true';
}
// Perform the redirection
window.location.href = redirectUrl;
});
</script>
</head>
<body>
<p>Redirecting, please wait...</p>
</body>
</html>
While saving the UI page, you will see a pop-up window as shown below. You can select 'public' and click ok.
By assigning the "public" role, you ensure that all users who have logged in can be redirected appropriately based on their roles.
If you want to restrict access to the UI Page to only certain roles (which is not typical for a login redirection page), you can select those specific roles instead. However, in this case, since the UI Page is meant to be accessed by any user post-login, the "public" role is the appropriate choice.
2. Set the glide.login.home Property:
- Navigate to System Properties > All Properties.
- Search for the property glide.login.home.
- Set the value to the URL of the UI Page you created (e.g., ui_page.do?sys_id=your_ui_page_sys_id).
- Save the changes.
Replace the sys id with the sys id of the UI page that you have created above.
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Hi Ashwin,
Role required: admin
Procedure:
- Change application scope to Service Operations Workspace Core
- From the All menu, navigate to sys_homepage_destination_rule.list.
- Select the SOW Landing Page record.
(https://your-instance-name.service-now.com/nav_to.do?uri=sys_homepage_destination_rule.do?sys_id=6b5...) - Clear the Active check box.
- Select Update.
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