Set default font and size of Email Client

Carl Fransen1 · ‎05-01-2018

Hi Team,

My HR Team have a standard font and size for their correspondence to out companies employees.

When we use the Email Client (through the three dots)

the HTML font is always with no formatting and very small:

Even if I use a 'Quick message' it doesn't force any additional text to the same font.

Has anyone figured out a way to set this to a standard font, like Arial 12 or similar?

Thanks

Carl.

felladin · ‎05-02-2018

Hello,

Create a client template for the table (and set additional conditions if needed).
In th client template, open the script part and add:

<style type="text/css"><!--
p {
 font-size: 24px;
 }
--></style>
<p></p>

Of course adjust to what you need. As ServiceNow always adds <p> around all text, this will set standard type for that text unless told otherwise.

Hope this helps and resolves your issue.

With regards
Anton Vettefyr

View solution in original post

brandont · ‎08-06-2020

I dislike this solution as it should just be an easy system property to set.

I've created an enhancement request on the idea portal for Service Now to fix this by creating a system property.

I'm adding the link to it here so that if anyone finds this please upvote the idea so we can get a better solution for this in the future.

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=5e0925581b225490d2ccea89bd4b...