Set Default value for a field on Case Creation Page in AR agent Workspace

[vivek72]

Hi,

I have added field Source(contact_type) on Case Creation page in HRSD while creating cases through HR Agent Workspace.

Now requirement is to change the default value of Source field.

Please let me know how can I set/change default value only for HR cases created via HR agent Workspace.

Don't want to use BR option.

[Sandeep Rajput]

@vivek72 Set the default value for Source(contact_type) on the sys_dictionary of the Source(contact_type) field, if you do not wish to use the business rule. 

[vivek72]

Hi @Sandeep Rajput ,

But then it will be applicable for all cases but my requirement is just for cases created via HR agent workspace.

For cases created via esc portal etc will have the default value set on Dictionary level of this field.

[Sandeep Rajput · Accepted solution]

@vivek72 Since Case creation form doesn't run on a table, it is hard to create a client script on it. Please see if this page can be customised in the UI builder and default value can be set using the UI builder page. 

[vivek72]

Sure, thanks @Sandeep Rajput !