Set form view for a role

[joaosantos]

I created a role "service_desk" and i want everyone with this role to use the default view when accessing incident table. I was able to do this when opening an existing record but it does not work when creating a new one...the ess view is being used

[Sadasiva Reddy]

But it is working when i have checked..

as per above script which i have given.

Regards,

Sadasiva

Please mark helpful/ correct based on the impact

[Sadasiva Reddy]

For new incident also it works..

find below..

Regards,

Sadasiva

Please mark helpful/ correct based on the impact

[joaosantos]

This is what i have

(function overrideView(view, is_list) {

//Force non-itil users to use the ess view

gs.log('is_list: ' + is_list,'debug view rule2');

gs.log('view: ' + view,'debug view rule2');

if (gs.hasRole("itil"))

{

gs.log('test 1','debug view rule2');

return;}

if(gs.hasRole('admin'))

{

gs.log('test 2','debug view rule2');

return;}

if (view.startsWith("ess")&&!gs.hasRole("service_desk"))

{

gs.log('test 3','debug view rule2');

return;}

// do not change view if it starts with sys_ (e.g. sys_ref_list)

if (view.startsWith("sys_")&&!gs.hasRole("service_desk"))

{

gs.log('test 4','debug view rule2');

return;}

answer = ""; // set the new view to answer

})(view, is_list);

[Chuck Tomasi · Accepted solution]

Have you checked to see if the incident functions business rule is getting in the way? Replace YOURINSTANCE with your instance in the URL below.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=68c334efc0a80164016c1bce9b63...

[Anurag Tripathi]

Hi Joao,

Why dont you try looking at view rules

http://wiki.servicenow.com/index.php?title=View_Management#gsc.tab=0