Set Parent Request Properties from Cart API

[mspeers]

I'm trying to create a request item from an inbound action.   I can do this and set variables on the item without issue.   It also creates the parent request, which is desirable as well. I'm trying to set properties (like the short_description, description, etc) on the parent request from the inbound action without success, however.  

1. Can this be done through the cart api?
2. Is there a good "object browser" for the Cart object so I can examine all that it has & does?   The wiki article for the Catalog api doesn't show how to achieve this.

Thank you,

Michael S.

[josh_nerius]

Hi Michael,

If you're using something like the example code shown here: Service Catalog Script API - ServiceNow Wiki, you can update the parent request after placing the order. Example:

var rc = cart.placeOrder(); // <-- rc is the sc_request GlideRecord
rc.short_description = 'my short description'
rc.update();

Since rc is just a GlideRecord, you can update fields as needed.

The 'Cart' object is a Script Include, so you can explore the available methods by searching for 'Cart' in the Script Include table.

[mspeers]

Hi Josh,

I am using something like the article you posted.   I have tried this and the commented out stuff to get the cart again.   Neither is saving to those fields:

var rc = cart.placeOrder();

rc.short_description = "Employee Termination";

rc.update();

// var cartGR = cart.getCart();

// cartGR.short_description = email.subject.toString();

// cartGR.description = email.body_text;

// cartGR.contact_type = 'email';

// cartGR.update();

The request and the request item are created and are linked together. But the request properties are not set.   This is in an 'Inbound Action'.  

[mspeers]

Worked when placing the order then immediately querying for the request again and editing it:

var rc = cart.placeOrder();

//Then query for the request and edit

var parentRequest = new GlideRecord('sc_request');

  parentRequest.addQuery('number', rc.number);

  parentRequest.query();

  if (parentRequest.next()) {

  parentRequest.contact_type = 'email';

  parentRequest.short_description = "Employee Termination";

  parentRequest.description = body;

  parentRequest.update();

  }

[jtshone]

The above simply doesn't work!