Set system fields via transform map

[Steven Watts2]

Hi,

I'm wondering if it's possible to set system fields, specifically sys_created_by and sys_updated_by, via a transform map. We're currently implementing the SNOW integration and noted that when a record in the CMDB is updated or created it gets marked as 'system'. Due to having multiple sources for CMDB ingestion, SCCM for example, we'd like to be able to differentiate the sources which have created or updated the record. As such, we'd like the updates, and creations, from SNOW to be marked with a SNOW service account.

Thanks in advance,

Steven

[Ravi Chandra_K · Accepted solution]

Hello @Steven Watts2 

Greetings!

it is not recommended to set system fields via transform map.  if you try updating the system fields, then those fields again to the current date or current user.

the work around is xml import.

refer the support article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870503

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Kind Regards,

Ravi Chandra.

[Steven Watts2]

Thanks @Ravi 

We'll come up with a different solution for differentiating the update source.

Steven