Setting a homepage as default

[oliolio]

Hi,

So i've been trying to read up on how to do this but it seems my skills in finding the information i need is somewhat lacking. 

We have a number of groups that all share a common role. Let's call it "Service_desk". The users with the role Service_desk should all have the same default homepage instead of the ITIL homepage that is currently the global default. We do not want to change the default homepage for the other users and we don't want to limit our users ability to make personalised homepages themselves.

How can we achieve this?

Best regards
Ola Thews

[Paul Curwen · Accepted solution]

Hi oliiolio,

Follow this:

1. Get the sys_id of the Homepage. Go to Homepage Admin >Pages. In the list view find the Homepage you want to use, open the record, click the hamburger menu and click Copy sys_id. 

2. Note that Homepages are a user preference. If you want to set it as the default for a specific role, you'll need to create/update the user preference record specific to each user with that role. Navigate to User Administration> User Preferences and there you'll find records. The name field will simply be "homepage".

Find the users where you want to set their default homepage and change the sys_id to that copied in step 1. 

To automate this: 

You could create a scheduled job that runs every night that loops through all users with a specific role and set their User Preference on the 'sys_user_preference' table where name field is 'homepage' and set the value field to the sys_id of the homepage you want to be their default.  

Regards,

Paul

[oliolio]

I saw this solution when  i googled earlier but i couldn't really believe it take such a very winded approach to solve this pretty simple requirement. To me it seems that Servicenow really have to take a look at this.

Thanks for your help though!