Setting Assignment group when an email comes from a particular place

[prudhvig]

Hi,

My manager has some email ids, assignment groups listed out with him and whenever an email comes from any of those ids, it has to be assigned to a particular assignment group automatically. This is what that has to be done.

Can I get an idea about what has to be done in these circumstances? Thanks in advance.

[vamsisai]

Hi Prudhvi,

In Script section you can use email.origemail to get the senders email address based on the email you can assign to a particular group, please check the below screenshot.

Regards,

Vamsi.

[prudhvig]

Hi Vamsi,

Thanks for the reply. I am very new to ServiceNow and I do not know what exactly to do.

I have an email id : abcdef@gmail.com. Whenever an email comes from this, assign to Assignment group "abcdef". Could you please tell me how to write this so that I can replicate for all the others.

Thanks in advance.

[Srikanth Menava]

Hey Prudhvi,

I understood your requirement, but the incidents will be genrally logged by the users in the servicenow .. all the users are in the user table

That is where 'From' field is refering to.

So If abcdefg@xyz.com is an email id, there should be a user assoiciated with that email id.

there will be an user abcdefg...

Please check for the user with concerned email id and fill in the 'From' field is what I will suggest.

I hope this helps