Setting Default Font Size for HTML Variable

[keimo]

Hello Community,

I created a Service Catalog Item that includes an HTML variable. The requirement is to set the Default HTML to Verdana font with a font size of 12px. I thought this can be done by updating the source code in the variable, however the default font size still shows as 8px on the request form. Is there something I'm missing or can this not be accomplished? Thanks in advanced.

HTML Source Code:

Request form showing font in 8px:

[sachin_namjoshi]

check below article

https://hi.service-now.com/kb_view.do?sysparm_article=KB0717120

Regards,

Sachin

[keimo]

Thanks, but that didn't work

[sachin_namjoshi]

You can do this with HTML field (personalize dictionary, default value).

you can achieve this as per attached image for html dictionary.

[keimo]

This didn't work. That image appears to be outdated since the <font> face attribute is no longer supported in HTML5. I also tried it with the <p> style attribute and had no luck.

I would also prefer to have the default value updated at the variable level since this only applies to one catalog item.

I'm not sure why there would be a KB article if this can't be accomplished.