Setting the Configuration item in the Incident form by Matching the Alert short description

[Shantanu1]

Hi Experts!

I have created a flow designer to get Incidents created via Alerts received.

I have a requirement where if the Alert description has letter "CN" then the INC configuration item have an Application CI with sys ID "X". 

I am trying to access the Alert data in the below screenshot and return a sys ID for the Configuration item to populated the INC but seems it is failing. Any help will be greatly appreciated.

[AnveshKumar M]

Hi @Shantanu1 

Try this,

if(shortDesc.indexOf("CN") != -1){

return "your_sys_id";

}

[Shantanu1]

Thanks for the response @AnveshKumar M , I see the INC created but looks like the CI is not updated. I am using the below script:

function containsSubstring(mainString, substring) {

return mainString.indexOf(substring) !== -1;

}

var shortDesc = fd_data.subflow_inputs.ah_alertgr.description;

return shortDesc

if(shortDesc.indexOf("CN") != -1){

return "sys_ID1";

} else {

return "sys_ID2";

}

[Shantanu1]

The output now shows like this:

[AnveshKumar M · Accepted solution]

@Shantanu1 

Replace entire code with the following one.

var shortDesc = fd_data.subflow_inputs.ah_alertgr.description;

if(shortDesc.indexOf("CN") != -1){

return "sys_ID1";

} else {

return "sys_ID2";

}