Setting the Configuration item in the Incident form by Matching the Alert short description

Shantanu1 · ‎09-27-2023

Hi Experts!

I have created a flow designer to get Incidents created via Alerts received.

I have a requirement where if the Alert description has letter "CN" then the INC configuration item have an Application CI with sys ID "X".

I am trying to access the Alert data in the below screenshot and return a sys ID for the Configuration item to populated the INC but seems it is failing. Any help will be greatly appreciated.

AnveshKumar M · ‎09-27-2023

@Shantanu1

Replace entire code with the following one.

var shortDesc = fd_data.subflow_inputs.ah_alertgr.description;

if(shortDesc.indexOf("CN") != -1){

return "sys_ID1";

} else {

return "sys_ID2";

}

Thanks,
Anvesh

View solution in original post

Shantanu1 · ‎09-27-2023

Awesome! This worked!

Many Thanks!!

Regards,

Shantanu

Manoj89 · ‎09-27-2023

Hi Shantanu,

You have to move "return shortDesc" to the end of the script, the "return" statement basically ends the script there and returns value.