Good morning all,
I've got a bit of an odd issue attempting to set up an existing shared mailbox as an Email Account to receive emails. We're using Office365, so I entered the IMAP settings as recommended here (and detailed below), and even tried the workaround using the mailbox alias found further down the same page, but neither seem to work.
EDIT: Apologies, it seems I was unclear about the error - I am getting an AUTHENTICATE error, regardless of whether I use the full shared mailbox name (as below \info@contoso.com) or the alias of the shared mailbox (in this case, just \info). The user details are correct as when just trying to connect to the user mailbox, the connection is successful.
EMAIL ADDRESS: info@contoso.com (shared mailbox)
PASSWORD: John Smith's Password (user's password)
IMAP SERVER: outlook.office365.com (imap server)
USERNAME: john.smith@contoso.com\info@contoso.com (user\shared mailbox)
PORT: 993
SSL: Enabled
TLS: Disabled
I've tested the same settings with my personal mailbox and they work, and reset the password 2 or 3 times to make absolutely sure, but no luck. I've used multiple accounts with full access to the shared mailbox, too.
Ideally we don't want to set up a new "user" mailbox as the address is established amongst our customers. Has anyone else had success adding a shared mailbox as above, or is it known that it's not possible? I can't see anything on the docs site that suggests it is not possible.
Thanks,
Sean
