Short Description is truncated

[Mike Pottorf]

Hello,

We were experimenting with changing the size of the short description field and I think we might have done something wrong in the process.   I disabled the dictionary change rationally business rule and set the max length, for the short description, to 20 characters.   After seeing the functionality and impact we changed the max length back to 500.   Now that we have done so, the value is displaying 500 on the dictionary entry as well as table entries but truncates the short description after 40 characters.   The business rule was set back to active to prevent any other changes to short description.   If anyone has any insight as to what is causing the short description to truncate I would appreciate the help.

Thanks,

Mike

[Mike Allen]

Just a quick question: did you clear the cache with a cache.do?

[bernyalvarado]

Which "short descriptions" are getting truncated... the existing ones (prior the changes) or new ones (after the changes)?

I can recall i once had a problem like that, and what i did was to increase the length by 1. In your case, from 500 to 501. I'm not sure why, but it worked . I'm not sure if that would fix your problem but you can give it a try.

Thanks,

Berny

[Gurpreet07]

First change the field length to 256 and then change it to a big value. When you increase the length abruptly changes not reflect in the database.

[Pradeep Sharma · Accepted solution]

HI Michael,

Tony Barratt has given solution to it in the below thread which might be helpful to you.

https://community.servicenow.com/thread/182002