Show all RITMs for a Request using a UI Action

[rah dev]

Hi everyone,

I need help or guidance with a small requirement.

As you know, when we submit a request in the Service Catalog, one or more RITMs (Requested Items) are generated under that request. I want to add a UI Action (button) on the Request (sc_request) form that, when clicked, should display all RITMs associated with that request.

I am open to any approach like ui page and script include — whether it opens a list view, a UI page, or anything else — as long as the end-user can see all RITMs related to that request record with a single click.

Thanks in Advance!

[Chaitanya ILCR]

Hi @rah dev ,

Just configure related lists and add requested item 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[rah dev]

Hi @Chaitanya ILCR, thanks for your response but we need to solve it via ui action, ui page etc!

[Ankur Bawiskar · Accepted solution]

@rah dev 

you can use UI action and show the list of RITM in UI page

GlideDialogWindow: Popup Record List 

UI Action: on sc_request table

Client - True

Onclick - showRITM()

Script:

function showRITM() {
    var w = new GlideDialogWindow('show_list');
    w.setTitle('Associated RITMs');
    w.setPreference('table', 'sc_req_item_list');
    w.setPreference('sysparm_view', 'default');
    //Set the query for the list
    var num = g_form.getUniqueValue();
    var query = 'request=' + num;
    w.setPreference('sysparm_query', query);
    //Open the popup
    w.render();
}

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@rah dev 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.