Hi everyone,
I need help or guidance with a small requirement.
As you know, when we submit a request in the Service Catalog, one or more RITMs (Requested Items) are generated under that request. I want to add a UI Action (button) on the Request (sc_request) form that, when clicked, should display all RITMs associated with that request.
I am open to any approach like ui page and script include — whether it opens a list view, a UI page, or anything else — as long as the end-user can see all RITMs related to that request record with a single click.
Thanks in Advance!
you can use UI action and show the list of RITM in UI page
GlideDialogWindow: Popup Record List
UI Action: on sc_request table
Client - True
Onclick - showRITM()
Script:
function showRITM() {
var w = new GlideDialogWindow('show_list');
w.setTitle('Associated RITMs');
w.setPreference('table', 'sc_req_item_list');
w.setPreference('sysparm_view', 'default');
//Set the query for the list
var num = g_form.getUniqueValue();
var query = 'request=' + num;
w.setPreference('sysparm_query', query);
//Open the popup
w.render();
}
Output:
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