Show column name in reference field attributes

[Vikram3]

Hello all,

I provided below variable attribute for a catalog item which is referenced to change table.

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=short_description;requested_by;assigned_to;sys_created_on,ref_ac_columns_search=true

But on portal, how to display the column name when reference field is clicked. Currently it is quite confusing which field is getting displayed. Below screenshot is for your reference.

[ashraf]

Agree. ServiceNow portal reference field is inferior compare to native one. You can say clumsy 😉

[Allen Andreas]

Hi,

Please submit or upvote a related enhancement request for this, if you'd like.

As for now, the guidance that I give is that you add columns to your reference field that are easily discernable (i.e., the reference field points to sys_user, you have their name as display, then add email and phone number as additional columns in presentation). If that's not viable, you can add a field message to that particular field to state what the columns there represent.

Otherwise, we just talk about the issue. I get the frustration, but posting the same message across the community won't help (this is directed at kemmy who posted this same statement in 2 or more threads).

So, it's "clumsy" as it is, then you can choose to help make it no so clumsy, or just fall with it. As of now, it's all in how you have it setup.

-Allen

[Nikita Kale]

Hi 

If anyone else is wanting to have this implemented, I came with an alternative way. I added an 'always expanded help text' in a tabular format, with the label names aligned accordingly.

This served my purpose.

Hope this helps.

Thanks,

Nikita

[Rivka Br]

Hi,

Can you give more explanations,

how we can do it?