Show knowledge feedback comments to only Knowledge managers and User writing the comments

[dvelloriy]

Hi All

We have the below requirement for comments on the knowledge article (knowledge feedback)

Limit users to see only their own comments & Knowledge Managers can see all comments

So if we have a kB article, with comments A (written by user A), Comment B (written by user B), Comment C (written by User c)

if User A (with just ITIL) is opening the article, then he/she should just see comment A and not B,C.

If knowledge manager is opening the article, he/she should see all comments A,B,C.

Comments should be visible to everyone and everyone should be able to enter comments.

Please let me know if this is possible. Can we write an ACL on kb_feedback table to achieve this?

Any help on this would be appreciated.

Thanks.

[Allen Andreas]

Hello,

Yes, this would be controlled by ACL to prevent seeing feedback records unless they're the author or have the knowledge manager role.

Also, this statement by you has caused some confusion:

"Comments should be visible to everyone and everyone should be able to enter comments."

In any case, you'd need to adjust "read" ACLs for this on that table. I say adjust because if they have access today, already, then you need to restrict it and add conditions.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[dvelloriy]

Hello Allen,

With the below statement i meant comment field. Comment field should be visible to everyone but the actual comment value should be visible to knowledge author or knowledge manager.

"Comments should be visible to everyone and everyone should be able to enter comments."

Can you give some hints on ACL? how we need to configure ? do we need to write an ACL script?

Thanks

[dvelloriy]

Any help here would be appreciated?