Show "new" button for ITIL under the Catalog Tasks

santhanalakshmi · ‎04-04-2017

Related list under the "Requested Item" module, does not show "new" button for ITIL under the Catalog Tasks tab

Sadasiva Reddy · ‎04-04-2017

Hi,

You have to add 'itil' role for the create ACL for sc_task table. or You have to remove 'current.canCreate()' in the UI action named 'new'(Global table) condition. ( then this will work not only ITIL users, all will have the access to it).

1. works for ITIL users.

2. Works for all users. (if you remove current.canCreate()).

View solution in original post

Kalaiarasan Pus · ‎04-04-2017

Right click on the list control and check if new button is hidden using the 'omit new' checkbox. Next check if the global new button has any condition called !rp.isRelatedList() defined in it.

Alikutty A · ‎04-04-2017

Hi,

You need to modify the List control for catalog task related list and enable new button for ITIL users.

Also make sure you have a create ACL for itil users on sc_task table

Thanks

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Alikutty A · ‎04-04-2017

Omit new button on list control should be unchecked (if it is checked) and also add New Roles to itil. Also oob you can't create new tasks after request item is closed.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

swati38 · ‎04-04-2017

Hi,

Kindly check the condition in UI action for new(global) that may has a condition as !RP.isRelatedList().

If the conditon is present edit it to true.

And verify the "omit new" checkbox.

Thanks,

Swati