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User details in list collector variable

How to change the details that are shown in a list collector variable at RITM variable editor section when a particular user is selected currently it is showing name, first name last name , email but it should shown as name, user id and email  Any po...

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Resolved! ATF - how to add dynamic date but specifying time

HiI know these works with the date fields for ATFjavascript: gs.daysAgo(-1);       Tomorrowjavascript: gs.daysAgo(1);             Yesterdayjavascript: gs.daysAgo(-31);         31 days in futurejavascript: gs.daysAgo(31);      ...

Latoya by Kilo Guru
  • 5096 Views
  • 5 replies
  • 5 helpfuls

Help creating table rule

I want to create some fields in a table but I can't understand its rule with certain date fields, example: I created a table and incorporated the Task table, which already comes with the State, Opened and Closed fields and these fields already have a...

Resolved! Catalog Item field visibility

Hi ,  I have a field Planned Hours in RITM table . I need to show this field only if catalog is Estimates .If i open any RITM of estimates then only field should be displayed and for others catalog items field should not be displayed and also field s...

Filtering out options to avoid Duplicates

Hello Everybody,  I seem to have run into an issue I cant quite fix. I have Service Catalog with 3 variables 1. business_application (Reference to business application)2. existing_relationships (List Collector referencing cmdb_rel_ci)     > Reference...

catalog issue

Hi Team ,  can anyone please help me here . I am facing issue in one of my catalog requirement  This is the catalog item ' FMS'.   We have variable ' Type of request >> 7 Values   Below is the conditon for one of Type of request . FMS Table ChangeCom...

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nameisnani by Mega Sage
  • 466 Views
  • 3 replies
  • 0 helpfuls

UI Policy

Hi Team ,  can anyone please help me here . I am facing issue in one of my catalog requirement  This is the catalog item ' FMS'.    We have variable ' Type of request >> 7 Values    Below is the conditon for one of Type of request . FMS Table ChangeC...

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nameisnani by Mega Sage
  • 436 Views
  • 1 replies
  • 0 helpfuls

Logo - Inbound Email Action

Hi Team,I want to remove logo that is coming from my email. so once you send email an inbound action creates hr cases and that cases contains logo, i just want to remove logo not other attachements or images attached to the email. In the signature th...

Nisha15 by Mega Sage
  • 885 Views
  • 2 replies
  • 0 helpfuls