Show SLA Timeline on CSM Workspace

[AME]

Hi,

I want to add Show SLA Timeline to the CSM Workspace, but I have a few questions.

When I look under UI Actions, I see six different actions named Show SLA Timeline. How do I know the difference between them, and which one should I modify?

When I open the Case table in the regular list view (not Workspace), I can see the Show SLA Timeline action there. But I want it to appear in the Workspace.

All of these UI Actions have the options "Workspace form menu" and "Workspace form button". What do these options actually mean? I would really appreciate any clear and helpful answers!

[Voona Rohila · Accepted solution]

Hi @AME 

The Show SLA Timeline button visible on Native UI case form is created on 'Task'  table and Case extends Task so it will be available on Case too.

Below is the URL, change the instance name and open.

https://<<instancename>>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=effeb6810b032200ff670...

Workspace form Menu - button will be available in workspace but under the 3 dots as dropdown(Menu)

Workspace form Button - button will be available in workspace forms action bar

TIP : If you have SNUtils extension enabled on your browser then you can double click on the form and a question mark appears next to the Buttons and you can click that which opens the exact ui action

[AME]

Thank you @Voona Rohila for a clear and helpful answer!

[AME]

@Voona Rohila Do I need a script when I choose Workspace form button/Workspace form menu?

[Voona Rohila]

Not required in this scenario.