Hi, I need help, the requirement is if business application "A" is selected then only one catalog task should be created and assigned to the "service desk". For all other applications, the flow should create two-catalog task as usual. Now I added 2 ...
When one of Catalog Tasks related to RITM is Closed Incomplete, the state and stage on RITM should be automatically set to State = Closed Incomplete. Any other related to this RITM Catalog Tasks that are in progress (active) should be set to state = ...
Is it possible to add incident record directly into the incident table using GlideRecordSecure from Scripted REST API? Is this approach serviceNow certification friendly?
My ServiceNow scoped app is domain-supported. The app has a transform map to transform data from a custom ISR table to the Incident table. The ISR table is also domain-seperated. Transform has the sys_domain field mapping from ISR to the Incident tab...
Hello all, in my instance when I give a user the ITIL role in my instance and they login, they get the error "The Requested URL is not found on this server". We do not use SOW, but we do need the ITIL role for something dealing with the change module...
Hey guys!I have tried to make the "keyword search" function work for Data Table From Instance Definition widget, but I have failed shamefully. Can anyone help me, please? I have found few articles about this and have tried each one of them. I can mak...
Hi Community,I have requirement in which I want to make buttons visible in change request form in workspace only when user logged belong to assignment group or he has change manager role.I can manage the code if it was UI action but not sure how Decl...
Hi All, I have a requirement to create a flow for the send an email when SLA breaches to 80%, 100%,120% and 140%. We created a very long flow it is about 300 line flow because of this facing performance issues in the system. so decided to use subflow...
Does anyone have the right answer to the question "Process Separation is also referred to as:" from the options listed below? A. proxy administrationB. delegated administrationC. process administrationD. domain administrationE. admin administration
Hello Everyone,I have a requirement to search knowledge articles whose Configuration Items (CIs) match the service offering on the incident form.By default, the search matches the short description. I have created a custom field "KM Service Offering"...
Hello. In the "HR Agent Workspace" when we create a New Case and select a person, we are sometimes getting the following unexpected message: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again...
I created a flow for a catalog item. I submitted the catalog item and approved the request, but the catalog tasks did not fire. I saved and activated the flow. Here is the flow: https://gpidev.service-now.com/now/workflow-studio/builder%3Ftable...
So I have this situation:I created a custom table and added it to a workspace.I can create new records for this table inside the workspace with a List UI Action "New"I cannot open the records from the list pageWhen I was investigating the reason why ...
The Below Onload Client script in executing on PDI here accessing data through Glide Record. Is a expected behavior , what should be ideal case for glide Record in client side , is through error or provide output . function onLoad() { //Type app...
