Hi,There are many resolved incidents which are still active for over an year without getting closed. I don't know any other reasons which I have to look out for. Kindly help.// This script automatically closes incidents that are resolved // and haven...
OOB, after clicking no thanks in portal, it is still capturing the rating and the comment is empty. I want create knowledge feedback only when comments are filled.
Hi team,I am currently creating a new Action Assignment record in ServiceNow, but I've encountered an issue where the Client Script field is locked. It displays the error message: "Cannot edit in read-only editor."Thanks!
Hi Everyone, Looking for assistance on whether or not this is possible to accomplish. I'll provide the requirements and the scenario as outlined. Trying to rack my brain around this and so far not seeing how it's possible. I've looked around the com...
Good morning developers, I'm building out a playbook in my developer instance in the Global application on the Case table. The only triggers I have are: Record Created and the short description contains Credential Request and Active is true. When I c...
Hi in workspace I opened incident table records and I opened one record but on the record form all fields are not coming ,and I went to personalise form in that, there also only some fields are visible to select, but all table fields are not there in...
Hi, for the Now Assist skill ‘Knowledge Gaps Identification (ITSM)’, is there any official documentation that explains how to use this skill?i have this once's but its not conclude the how to use it just explaining the optionConfigure Now Assist Skil...
Hi,Is there any document for this Truthfulness Hallucination Chat Eval skill
Hi I'm having an issue with the Ip Address populated for my ip switch. In DEV the ip switch is discovered and populated ip address is "172.18.X.X".But in PROD same ip switch is discovered and the populated ip address is "10.188.Y.Y" Notes:1) Both IPs...
Hello, I'm trying to modify the OOTB email template associated with Change Management. The notification is 'Notify Change Calendar', and the email template is 'change.calendar.integration'. Essentially this email notification will send the date range...
copy option in change the Ci and effected ci's dhould not be copied . Please hlep with the possibilities.
I am wanting to restrict access to compose work notes and see posted work notes from the assignment group that is working on an incident, when a technician with an itil license is the caller. I have a role created and a group created to have those us...
Hi, We have a requirement to modify (or Clone) this widget and remove the options for Knowledge Base Notifications The Article is checked outThe article is commentedKnowledge Article NotificationsThe Article is checked outThe article is commentedIs a...
The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...
Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...
