Incident state vs state on incident form
HI All, What is the difference between Incident state vs state on the incident form? Which field we should use on incident form and for defining incident SLA?
Forum Posts
Survey Notification for task
Hi everyone,Is it possible to create survey notification for both sc_task and Incident in one survey. When I am trying to create for both, in trigger conditions I am giving table as task but its is not working for both, and how to send notification i...
Avoid duplicate entries in the location table
Hello Community, I am looking for you help to avoid the duplicates in the cmn_locations table. As all of you know Name, Street, City, State, Zip and Country are the key fields in the Location table but we are seeing some duplicates there. Suppose on...
Migration of any RPA tool to ServiceNow RPA
Hello, I am looking for any migration tool which will help me in migrating any BOT developed in other RPA tool into ServiceNow RPA.Let me know if any one can help me here.
Resolved! Add Edit button in Affected CIs related list on a change task on CSM and SOW workspaces
Hello, I have a requirement to add an Edit button in Affected CIs related list on a change task on CSM workspace and to have the same functionality like the backend Edit button. Currently we have a custom Edit button on change task that applies a fil...
sn_search.ScriptableSearchAPI Description
Hi, I wonder if anyone could share sn_search.ScriptableSearchAPI description (methods, parameters). It is used in Chats Quick Action "Search KB" in Agent Workspace. Nothing found in Community / Developer Portal / hi KB.Thanks in advance.
Resolved! Anyone Rejects 'Ask for Approval'
Is there a way on the 'Ask for Approval' action in Flow Designer, if 'Anyone Rejects' it ends the workflow. I only see the 'Anyone Approves' action. I have requirement where if anyone approves or rejects to either move on the next step or end the wor...
I would like to change or add Choice in Platform Analytics Dashboard, but I don't know how to do it.
Where can I change or add choice items for Default values in the Platform Analytics Dashboard?The current choice options are as shown in the image below, but I would like to add "Last 7 days" as a choice item. However, I don’t know which table to con...
Playbook Experience : Start Playbook Directly in portal
We have a requirement where we have multiple stafes user has to enter details and recommendation was to have playbook. There are 2 personals and submitter and agent . Submitter should be able to trigger playbook diretly from portal with out submitt...
Navigate internally without reloading in Project workspace
Hi, I have put this code in the action assignment's client script - function onClick() { const projectSysId = g_form.getUniqueValue(); const timestamp = Date.now(); // same as new Date().getTime() // Construct the proper Financials workspac...
Policy exception table records or not displaying one user
Hi Guys, I am admin so i am able to see records in policy exception table but when i am impersonate with other user he didn't see any records i checked some of acls withe access analyzer he had read option but it's not happening
Resolved! Replace doesn't work in client script.
I have a client script that triggers an include script to convert base64 to image, however my client script has two IF statements, the first IF (if (crachaEstagiario)) is working as expected, while the second IF (else if (crachaFuncionario)) works pa...
Resolved! How to attach new created contract record number in RITM Variable
Hi, We have a Contract number Variable in RITM which is a ReadOnly field.we have a flow designer where we are creating new Contract record after closing the catalog task. So once the Contract record is created we need to update that record number in ...
Fiscal calendar in servicenow
In any organisation, tracking financial or operational performance doesn’t always align neatly with the standard January-to-December year. That’s where Fiscal Calendars come in. They help define how your company divides the year for financial reporti...
Notifications based on the approval
Hi guys,I need to send a notification to the remaining approvers once an approver approves or rejects a RITM. The notification content should differ based on whether the request was approved or rejected.For example, if there are two approvers for a R...
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