service portal page load 30 seconds
Hi guys, may I ask if how can I fix the Service Portal page is load too slow it range about 30seconds and more to load.
Forum Posts
Facing the issue while loading the service now instance -https://dev295806.service-now.com/now/nav/u
We are experiencing an issue while accessing the ServiceNow instance at the following URL:https://dev295806.service-now.com/now/nav/u
Based on the subcategory and category selected on the incident form, dynamically show only relatedci
I have tried 2 methods to implement but related CI not showing in Configuration item field.can any one help what's wrong in the code.Reference qualifier:Method 2:reference qualifier:
reAccess to question_choice table failing on ACL for HR Agents having roles
Hi There,Not sure why record producer List Collector is inaccessible for records created in Human Resources: Core application scope even though 'read none' & 'read *' ACLs are created with the following roles. Global records are accessible throughou...
JDBC connection for Snowflake using Key Pair Authentication
Hi all, We are trying to establish JDBC connection to Snowflake using Key Pair Authentication. I have uploaded the Snowflake drivers JAR to Mid Server and configured a data source to build connection string to pass private key and password as per htt...
ATF - Select Box values from Client Script to Set Value Test Step
Hi, I'm new to using the ATF in ServiceNow. Is it possible to set values from a Test Step manually? Scenario is I have one Select Box in the Form and options of it is added from an onChange Client Script. Hence, in ATF Test Step "Set Variable Values ...
Resolved! Question: How to Identify Knowledge Articles Created with Now Assist AI?
Hi all,I’m currently in the process of setting up the new Now Assist feature to generate knowledge articles. While I haven’t completed the setup yet, I wanted to check if there’s a way to identify and track articles that are created specifically usi...
Fulfilling Requests Through Power Automate ServiceNow Connector
I have been tasked with creating an automation using Power Automate to perform actions when certain requests are made in ServiceNow. I'm not a ServiceNow admin and, unfortunately, our admin is not much help as the system was set up by consultants wh...
Resolved! How to Change CMDB Workspace Logo to Customer Logo
Hi All,I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this? Thank you in advance for your support!
Resolved! How to configure "mention" with Microsoft Team Graph spoke when Post Message?
Hello, Has anyone been able to post a message to teams with a mention? I cannot get this to work, the part of my post which is suppose to be the "mention" is just free text. Im not sure exactly what needs to be populated in the mention parts, as its ...
Activity stream from CSM/FSM Workspace has disappeared
Hi all, I am kinda lost already as I've digged through so many configuration, so maybe new "pair" of eyes will help. In our CSM/FSM workspace has disappeared a section, where Work notes, comments, basically activity stream has disappeared and nobody ...
Unable to publish any application in ServiceNow Studio
In Studio, Everytime I am going to File ---> Publish, to publish any application, I am getting this error message as per screenshot: "Internal and Store Uploading has been disabled. Please contact your instance administrator." Is there some issue w...
Configure function field in a report (percentage/decimal and currency)
Hi, I have a report requirement where I need to display the calculation between a percent_complete type field and a currency type one and I was wondering if I could achieve this via a function field created directly within the report. I had a go usin...
How to create overview tab for sc_request table on service operation workspace
i am trying to create overview tab for sc_request table on service operations workspace as per the incident table could you please me with this
Resolved! Bell notification to display the latest work note
Happy New Year Community, I have setup a few bell notifications which trigger when work notes get updated, however the trouble is that the system picks up all the work notes present on the record so was wondering if it's possible to configure them in...